Accessibility information

Accessibility statement

General description

On this website you can purchase tickets for our events. Further information on the individual events can be found in the respective event description.

The following payment methods are available for paying for tickets:

PayPal, Creditcard, Payment by invoice

Information about the provider

improuv GmbH, Briennerstrasse 45 a-d, 80333 München, info@improuv.com

Legal requirements

The legal requirements arise from the German Accessibility Strengthening Act (Barrierefreiheitsstärkungsgesetz, BFSG), in particular section 14 in conjunction with section 3(1) BFSG, with reference to the Ordinance on the Accessibility Strengthening Act (Barrierefreiheitsstärkungsgesetzverordnung, BFSGV).

Compliance with accessibility requirements

The following standards and guidelines were applied in meeting the accessibility requirements for this ticket shop:

Harmonised European Standard (EN) 301 549, version 3.2.1
Web Content Accessibility Guidelines (WCAG), version 2.2, levels A and AA

Our service is based on standardised ticket shop software. The manufacturer of this software has optimised it with the support of digital accessibility specialists and has had sample cases assessed in an independent external accessibility test. The manufacturer also carries out further automated and manual tests internally on a regular basis.

When configuring the software for our ticket shop, we followed the manufacturer's guidance in order to achieve an accessible result.

Specifically, the ticket shop meets the requirements through measures including the following:

The ticket shop is clearly structured and contains meaningful, logically structured headings and labels. Links are easy to identify and are labelled meaningfully.
You can use this ticket shop with assistive technologies such as screen readers without any loss of information.
You can use and operate the ticket shop with an external keyboard. This works for all areas and functions. Navigation follows a logical order.
When you select interactive elements such as links or buttons using the keyboard, they are clearly highlighted visually (focus indicator).
Text and visual content have clearly discernible contrast. The presentation (e.g. font sizes) can be adjusted via the settings in your browser and/or your operating system. All content is accessible without relying on colour to convey meaning, and text alternatives are provided for users with impaired vision.
Our ticket shop works in different orientations. You can position your screen either in landscape or in portrait mode. The presentation of areas, content and functions adapts automatically.
Using our ticket shop does not require the ability to hear or speak.
Where completing a booking is subject to a time limit, this is announced in good time. You can then extend the limit.
The ticket shop has been designed to help you avoid errors and to support you in correcting them.
The ticket shop can be used without complex, path-based or simultaneous gestures.
The ticket shop contains no light or flashing effects that could trigger photosensitive seizures.

If you would like to give us feedback on the accessibility of our ticket shop, please contact us using the contact details given above under "Information about the provider".

Competent market surveillance authority

Market Surveillance Authority of the Federal States for the Accessibility of Products and Services (Marktüberwachungsstelle der Länder für die Barrierefreiheit von Produkten und Dienstleistungen, MLBF) in Magdeburg, Saxony-Anhalt.